Terms of service

Last updated: August 14, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS. SECTION 12 REQUIRES THAT DISPUTES BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN 30 DAYS, AND SECTIONS 13 AND 14 CONTAIN A CLASS ACTION WAIVER AND A JURY TRIAL WAIVER.

1. The agreement

Frontzi ("we," "us") sells line-skip passes for participating venues through this website. By buying a pass, holding one, presenting one at a door, or otherwise using this site, you agree to these Terms, to our Privacy Policy, and to our Refund Policy, both of which are part of these Terms. If you do not agree, do not buy or use a pass.

2. You must be an adult

• You represent that you are at least 18 years old and of the age of majority where you live. This service is not for children and we do not knowingly sell to anyone under 18.
• A pass never lowers a venue's age requirement. Many venues are 21 and over. We do not verify age; the venue checks ID at the door, and a pass holder who fails that check will be refused entry with no refund.

3. What a pass is

• A pass is a limited, personal, revocable license to expedited entry at the one venue named on it, on the night it was bought, until 6:00am in the venue's own local time zone, at which point it expires automatically. It is not extended, moved to another night, or refunded when it expires.
• One pass admits one person, once. The door's scan is the full and final delivery of what was sold: a scanned pass is spent, and a pass that goes unscanned by 6:00am is spent too.
• A pass is not a ticket to an event, not a reservation, not stored value, not a gift card or gift certificate, and has no cash value. It cannot be redeemed for anything other than the expedited entry described above.
• Expedited entry means pass holders are admitted ahead of the general line, as the venue's capacity allows. It does not mean instant entry.

4. A pass is not a guarantee of admission

ADMISSION IS ALWAYS THE VENUE'S DECISION. A PASS DOES NOT OVERRIDE AGE AND ID CHECKS, CAPACITY AND FIRE CODE LIMITS, DRESS CODES, INTOXICATION POLICIES, OR THE VENUE'S RIGHT TO REFUSE SERVICE TO ANYONE. If a venue refuses you entry for any of these reasons while honoring valid passes generally, your pass is not refundable. The narrow cases where we do refund, including a venue that closed early or refused a valid, unexpired pass while open, are listed in the Refund Policy and are the only ones.

5. Sharing, and no resale

• Buying for the group is built in: when one purchase includes several passes, each pass link may be given, free of charge, to one person who will use it that night. That gift is the only transfer these Terms allow.
• Selling, reselling, auctioning, or exchanging a pass for anything of value is prohibited. Copying, screenshotting for reuse, forging, or altering a pass is prohibited. We may void, without refund, any pass we reasonably believe was resold, duplicated, forged, or bought with a stolen payment method.

6. Payment, and all sales are final

• Prices are set by each venue and shown before you pay. Payment is processed by Stripe; we never see or store card numbers.
• We sell passes as the merchant of record for our own service: expedited entry that venues honor under agreement with us.
• All sales are final, as stated on the purchase screen before you pay and as detailed in the Refund Policy, which is part of these Terms.
• If you believe a charge is wrong, contact us first by replying to your pass email. Initiating a card dispute on a pass that was honored, or that these Terms and the Refund Policy plainly make non-refundable, is a breach of these Terms, and we may void your outstanding passes and refuse future service while we contest the dispute with our records, including scan logs.

7. Venues are independent businesses

• Each venue is solely responsible for its premises, its staff and security, its door decisions, its service of alcohol, and its compliance with law. Venues are not our agents, employees, or partners, and we are not theirs. We do not operate, control, or supervise any venue.
• We retain the right, but not the duty, to stop selling passes for any venue at any time.
• Except for the refund cases we have named, we are not obligated to investigate or resolve disputes between you and a venue.

8. You assume the risks of a night out

NIGHTLIFE CARRIES INHERENT RISKS THAT WE DO NOT CREATE AND CANNOT CONTROL, INCLUDING THE EFFECTS OF ALCOHOL CONSUMPTION WHETHER VOLUNTARY OR NOT, CROWDS, FALLS, PHYSICAL ALTERCATIONS, THE CONDUCT OF OTHER PATRONS AND OF VENUE STAFF, AND TRAVELING TO AND FROM THE VENUE. BY USING A PASS YOU KNOWINGLY ASSUME THESE RISKS. A PASS CHANGES WHERE YOU STAND IN A LINE, NOTHING ELSE. Nothing in this section limits a venue's own responsibility for its premises and its service of alcohol.

9. Acceptable use

You may not: use the service unlawfully; interfere with or burden it; scrape, crawl, or harvest it; probe or circumvent its security or pass-signing; reverse engineer it; introduce malware; impersonate others; or help anyone do any of these. We may refuse or terminate service to anyone, at any time, for any lawful reason, including suspected fraud or abuse, and passes voided for a breach of these Terms are not refunded.

10. Our service, our marks

We grant you a limited, non-exclusive, revocable license to use this site to buy and present passes. The site, the pass design, our name, and our content belong to us or our licensors; these Terms transfer none of it to you. Venue names belong to the venues.

11. Disclaimers, and the limit of our liability

THE SERVICE AND EVERY PASS ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PASS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PASS AT ISSUE, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR THE ACTS OR OMISSIONS OF ANY VENUE. The limitations in this section are a fundamental element of the basis of the bargain between you and us, and the service's pricing reflects them. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case liability is limited to the greatest extent the law allows.

12. Disputes: talk first, then individual arbitration

• Talk first. Before filing anything, you and we each agree to send the other a written description of the dispute and give the other 30 days to resolve it. Send yours by replying to your pass email with the 8 character code under your QR.
• Binding individual arbitration. Any dispute not resolved informally, except small claims and the other carve-outs below, will be resolved by binding arbitration before a single arbitrator administered by National Arbitration and Mediation (NAM) under its rules, rather than in court. The Federal Arbitration Act governs this section. The arbitrator decides all issues except that a court decides arbitrability of gateway disputes about this section's enforceability.
• Carve-outs. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for intellectual property misuse or unauthorized access to the service.
• 30 day opt out. You may reject this arbitration agreement, without penalty, by emailing us within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out of arbitration does not opt you out of Sections 13 or 14.
• Coordinated filings. If 25 or more similar demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands will be batched and resolved in staged proceedings under NAM's mass filing procedures, and the informal resolution step above applies individually to each claimant first.

13. Class action waiver

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. This section stands on its own: it survives even if the arbitration agreement in Section 12 is found unenforceable.

14. Jury trial waiver

FOR ANY MATTER THAT PROCEEDS IN COURT, YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY. This section also stands on its own and survives independently of Section 12.

15. Indemnification

You will defend and hold us harmless from claims, damages, and reasonable attorneys' fees arising out of your breach of these Terms, your misuse of the service or a pass, or your violation of law or of anyone's rights, except to the extent we caused the harm.

16. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Any claim that belongs in court under these Terms will be brought in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

17. Changes, and the housekeeping

• We may update these Terms by posting the new version here with a new date; material changes will be flagged on this site. Buying a pass after a change accepts the change.
• If any provision is found unenforceable, it is severed or narrowed to the minimum extent necessary and the rest stands. These Terms, with the Privacy and Refund Policies, are the entire agreement between you and us about the service. We may assign these Terms in connection with a merger, acquisition, or sale; you may not assign them. Sections that by their nature should survive, including 3 through 8 and 11 through 16, survive any termination.

18. Contact

Reply to your pass email, or use the contact address published on this site. Include the 8 character code under your QR for anything about a specific pass.